Frequently Asked Questions

Everything you need to know about barber.shop — pricing, features, and getting started.

For Customers

Booking

Is booking on barber.shop free?
Yes. There's no booking fee, no app to download, and no account required to book.
What do I need to do in order to use the website?
You're not going to be able to book an appointment without creating an account. From there, you can fill out some information about how you like your hair cut, and provide a couple of pictures. These pictures will go in your appointment so the barber knows what you look like and how you'd like to look when they're done.
Can I pick a specific barber?
Yes. Each barber at a shop has their own profile. You can see their work, reviews, and availability, then book directly with them.
What if I need to cancel or reschedule?
You can cancel or reschedule online through your booking confirmation. The shop's cancellation policy is shown when you book.
Will I get a reminder?
Yes. You'll receive an automatic reminder before your appointment so you don't forget.

Payments

Can I pay online?
Some shops allow pre-payment or card-on-file when you book. Others take payment at the chair. The shop's preference is shown during booking.

UsingPlatform

Do I need to download an app?
No. barber.shop works in your phone's browser. Just visit the site, find a shop, and book.
How do I find a barber shop?
Visit barber.shop and browse shops in your area. You can see their services, prices, reviews, and available times before you book.
Are the reviews real?
Yes. Only customers who have had a confirmed appointment can leave a review. Every review is from a verified visit.

Still have questions?

Reach out — we're happy to help.